Who Needs a PA, Anyway? Landscape Designers


Landscape Designers

Share this Case Study
Book a Call
Book

Landscape Design and similar practical or trade based industries are unique in the variety of activity that they undertake. Often challenged by the conflicting demands of their physical presence on a project site with busy back room sales administration and customer service, the one aspect can severely impact the other. Making a success of the business depends upon striking a balance in these two sides of activity; something which can be achieved through outsourcing.

This busy landscape design organisation benefitted from an increased business turnover thanks to the support of Starfish Admin Services. Working on an ongoing basis as well as laying foundations for the future in setting up systems for streamlined business practice, Starfish were able to really make a difference to this business.

Initially looking at the administrative system for providing customer quotations, we designed user friendly quotation templates which resulted in a radically faster quotation process. In turn, this allowed for a massive 80% increase in sales conversions from quotations provided. In addition, Starfish managed the distribution of quotations with information provided by the landscape professionals. This level of communication with prospective customers extended from initial telephone enquiries to diary management for consultations to invoicing and follow up customer services.

From the customer’s point of view, our consistency of communication and attention to detail made our client a preferred supplier for their landscape design needs. The process was enabled to become smooth, clear and positive due to the support of Starfish’s resources. From our client’s point of view, the increased lead generation, sales conversion and efficient invoice supply and payment generated the cashflow to enable future growth.

Starfish Admin Services offer the breadth of experience and expertise to offer an enhanced layer of business support to any industry, without the need for that organisation to undertake a permanent employee bill. In doing so, we are able to help businesses to offer the level of efficiency and customer service that is required for them to grow and achieve success.


Back to Case Study list